top of page

Privacy Policy – Tracts Vehicle Repairs

Last Updated: October 2025

At Tracts Vehicle Repairs, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard any information you provide when using our website or contacting our garage.

1. Information We Collect

We may collect the following information when you contact us, make a booking, or use our website:

  • Name and contact details (such as email address and phone number)

  • Vehicle registration and service details

  • Billing or payment information (where applicable)

  • Any other information you provide via contact forms or direct communication

2. How We Use Your Information

Your information is used to:

  • Respond to enquiries and provide requested services

  • Schedule MOTs, repairs and servicing appointments

  • Process payments and issue invoices or receipts

  • Maintain service records and warranty documentation

  • Improve our customer service and communication

We will never sell or distribute your personal data to third parties unless required by law.

3. Data Storage and Security

All personal information is stored securely in accordance with UK data protection laws. We use appropriate technical and organisational measures to prevent unauthorised access, misuse or disclosure of your data.

4. Cookies and Website Analytics

Our website may use basic cookies to improve browsing performance and monitor website traffic. Cookies do not store personal information. You can adjust your browser settings to decline cookies if preferred.

5. Data Retention

We retain personal data only for as long as necessary to provide our services and comply with legal, tax, and accounting requirements. Once data is no longer needed, it is securely deleted or anonymised.

6. Your Rights

You have the right to:

  • Request a copy of the personal information we hold about you

  • Ask for corrections to any inaccurate data

  • Request deletion of your information (subject to legal obligations)

  • Withdraw consent for marketing or communication at any time

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Tracts Vehicle Repairs: Unit 1 Pavilion Road, Aldershot GU11 3NX

📞 01252 323456
📧 enquiries@tractsvr.co.uk

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date shown above.

bottom of page