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Privacy Policy

Last updated: [26/08/2025]

At Boroughbridge Auto Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you use our website, booking system, or contact us directly.

1. Information We Collect

We may collect the following information when you interact with us:

  • Contact details: name, address, phone number, email address.

  • Vehicle details: registration number, make, model, mileage, MOT/service history.

  • Booking information: services requested, preferred dates/times.

  • Payment details: if applicable, for invoicing or processing secure payments.

  • Technical data: IP address, browser type, and usage data when visiting our website.

2. How We Use Your Information

We use your information to:

✓ Manage bookings, MOT tests, servicing and repairs.

✓ Contact you about your appointment or enquiry.

✓ Send reminders about upcoming MOTs or services.

✓ Process payments and issue invoices.

✓ Improve our website, services and customer experience.

✓ Comply with legal and regulatory requirements.

3. Sharing Your Information

We only share your personal information when necessary:

  • With trusted third-party service providers (e.g. booking software, payment processors).

  • With insurers, DVSA, or legal authorities when required by law.

  • We never sell or trade your personal data to third parties for marketing purposes.

4. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction.

5. Data Retention

  • Customer and vehicle records are kept for as long as necessary to provide our services and comply with legal obligations (e.g. MOT records).

  • You may request deletion of your personal data where legally permitted.

6. Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your data (where no legal obligation exists to keep it).

  • Object to certain processing, such as direct marketing.

  • Request transfer of your data to another provider.

To exercise any of these rights, please contact us (details below).

7. Cookies & Website Tracking

Our website may use cookies to improve your browsing experience and analyse traffic. You can adjust your browser settings to refuse cookies if preferred.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Boroughbridge Auto Services
📍 Catterick Road, Langthorpe, Boroughbridge, York, YO51 9BP
📞 01423 323605
✉️ info@boroughbridgeauto.co.uk

9. Complaints

If you believe your data has not been handled correctly, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk

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